Return & Refund Policy

At Todd Davidson Smith, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our return and refund policy below.

1. Eligibility for Returns

We accept returns within 14 days of the delivery date, under the following conditions:

  • Items must be unused, unworn, and unwashed

  • Items must be in their original packaging with all tags attached

  • You must provide proof of purchase (order number or receipt)

Unfortunately, we cannot accept returns on:

  • Items marked as Final Sale

  • Underwear or intimate items (for hygiene reasons)

  • Customized or personalized products

2. How to Initiate a Return

To start a return, please email our customer support team at:
customersupport@todddavidsonsmith.com

Include the following:

  • Your full name

  • Order number

  • Reason for return

  • A photo (if the item is damaged or incorrect)

We’ll respond within 2–4 business days with instructions.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

  • We recommend using a trackable shipping service to ensure safe delivery.

  • We are not responsible for items lost or damaged during return transit.

4. Refunds

Once we receive and inspect your returned item, we’ll notify you by email. If your return is approved:

  • A refund will be issued to your original payment method within 5–10 business days

  • You’ll receive a confirmation email once your refund has been processed

Please note:

  • Shipping charges (if any) are non-refundable

  • If the item was purchased with a discount or promotion, you’ll be refunded the amount paid after the discount

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the item for a refund and place a new order for the desired item.

6. Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us within 3 days of delivery. Include your order number and clear photos of the issue. We will resolve the matter promptly with a replacement or refund.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account or credit card statement

  2. Contact your bank or card provider — it may take some time before the refund posts

  3. If you’ve done all of the above and still haven’t received your refund, contact us at customersupport@todddavidsonsmith.com

8. Need Help?

Our friendly support team is here to assist you with any concerns or questions.

customersupport@todddavidsonsmith.com
www.todddavidsonsmith.com